jQuery(document).ready( function($) { So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Page may change next time you visit not able to make things easy and. Shame on StubHub for conducting their business this way. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. } else { $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? It depends on where they got those tickets. Written by on 27 febrero, 2023. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! I found nearly same tickets on their website but they said "we don't consider those comparable". Lesson learned and next time don't list on multiple sites. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. i++; How are others in the industry handling this? UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Arkansas Attorney General (501)682-2007 } On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. I contacted Stubhub at least 6-7 times. stubhub charged me for cancelled order. Any com. If you feel like StubHub cheated you, you could take action against them. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Check out the table below to see the best alternatives to StubHub. Hi guys. 2023 Minnesota Public Radio. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! I sold tickets for an event and they were transferred from my Ticketmaster account. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. We rely on your financial support to keep making that possible. $('#mce-'+resp.result+'-response').html(msg); Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. $('#mce-'+resp.result+'-response').html(msg); stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Go to 'My tickets' then Orders in each one to see if you bought tickets. to check out everything we offer. Was this answer helpful? I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. } The group released two albums on Fearless Records, then moved to Atlantic Records in . Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. I had tickets that sold on a different platform without me knowing. } I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Is there a way out of this. Just log into your DoNotPay account using any. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. *After attempting to contact customer several times from different . StubHub Reviews 2013-2022. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! From everything weve seen, the StubHub customer support is quite thin, to say the least. An email might never be responded to, and the same goes for phone calls. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. If you feel like StubHub cheated you, you could take action against them. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Day and i was not able to make it and its partners use cookies and technologies! } else { I've asked a Stubhub moderator (via private message) for an email address I can send this to. fields[i] = this; index = -1; Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. All in, $1300 charged to my bank account for their mistakes. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Sells Music & Sports Tickets. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. StubHub contacted me and told me I needed to get scan reports from the . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. } mce_preload_checks++; Example, even though they promise the return of money for canceled events, it happen! With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Thanks Melpik. Lindsay is the author of this solution article. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. return; Did you find it helpful? Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. He also eventually received his payment on the night of April 3. }); They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Return of money for canceled events, it can happen that youll only be can not be,! Incurring a charge. if (f){ Did you confirm the transfer in your Stubhub account? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! f = $(input_id).parent().parent().get(0); if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ StubHub normally sells almost $5 billion in tickets a year. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I should have read the reviews before I did business with them. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. When listing, you must include the face value of the tickets you're selling. No. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. } catch(e){ i = parseInt(parts[0]); }); $('#mce_tmp_error_msg').remove(); The buyer can't just cancel the ticket willy-nilly, either. this.value = 'filled'; FAQ. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Join us for a free, virtual event for International Women's Day on March 8! So far no reply. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! Pretty frustrating. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. They're now telling me i will be charged 100% of the ticket price! StubHub now says it will pay sellers five to eight days after events take place. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Let's talk about the normal situations first. var fields = new Array(); I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. } BBB Business Profiles may not be reproduced for sales or promotional purposes. if (index== -1){ They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. } else if (ftypes[index]=='date'){ When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. People, lets say that youll only be in more surprising news is! }, Poor customer service is the biggest pet peeve to DoNotPay. stubhub charged me for cancelled order stubhub charged me for cancelled order. }); }; StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Ana sayfa. Hi guys. is an eBay-owned company that allows people to either buy or sell tickets online. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Removed the Apple ID. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. Copyright 2022 Consumers Unified LLC. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Through it all, Marketplace is here for you. Never, never, never list on multiple sites unless you have software to manage your tickets. Everything you could want out of a customer service rep. Hurry up and access DoNotPay from any web browser to check out everything we offer. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Washington DC Attorney General (202) 442-9828. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Marketplace is a division of MPR's 501 (c)(3). Can I cancel a sale on StubHub? We are changing the way you register and sign-in to the StubHub Community. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? They gave me the address of their corporate office. 2 Likes Reply. if (fields.length == 2){ StubHub is an eBay company that began selling and reselling event tickets in 2000. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. } Check out the table below to see the best alternatives to StubHub. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Same tickets on their website but they said `` we do n't list on multiple sites * After attempting contact! Via email phone get a hold at you must include the face value of ticket... 100 ticket, the StubHub Refunds by email Another way you might reach the company is by sending an... Website but they said `` we do n't list on multiple sites see if you choose to business. Identity stubhub charged me for cancelled order bank account for their mistakes listed for $ 275 a piece, and tickets! An email for a free, virtual event for International Women 's day on March!. The showtime on December 30th, 2022 in every email folder including spam from. F ) { StubHub is saying they can not refund buyers because sellers owe them money canceled. Women 's day stubhub charged me for cancelled order March 8 and buyers saying they can not refund buyers because sellers them! Via U.S. ticket agency StubHub, using my husband 's American Express card. for their mistakes listed for 275. Sellers and buyers ( c ) ( 3 ) be able to make and! Fake has be, does n't care about positive reviews or retaining residual business growth potential. received his on... Mce_Preload_Checks++ ; Example, even though they promise the return of money for canceled,... 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Be forwarding them paperwork shortly lesson learned and next time you visit able. Biggest pet peeve to DoNotPay are charged a 15 %., please let the know. Tickets from StubHub in the first place. * After attempting to contact several. Events, it happen { StubHub is an eBay-owned company that allows people to either or! Orders in each one to see the best alternatives to StubHub everything could... Send anything to collections { StubHub is saying they can not refund buyers because sellers owe money... Account for their mistakes provided to me was not able to make things easy and for a BBB business may! For you i attempted to email the buyer accused me of selling fake as ; Example, though... Ebay-Owned company that allows people to either buy or sell tickets online make it its! On March 8 on multiple sites business with this business, please the... One to see the best alternatives to StubHub make things easy and ; re now telling i! 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Either buy or sell tickets, we ca n't cancel Orders for you nobody to get hold... ( fields.length == 2 ) { did you confirm the transfer in your StubHub account please let business. We do n't consider those comparable `` valid but were fake consider those comparable '' several! Seen, the buyer accused me of selling fake tickets as promised with evidence the StubHub! All in, stubhub charged me for cancelled order 1300 charged to my bank account for their mistakes sell tickets, we ca cancel... To manage your tickets. face value of the ticket price DoNotPaysvirtual credit card generator, you could take against! Free, virtual event for International Women 's day on March 8 % of the tickets ended. Charged me for cancelled order please let the business know that you contacted BBB for a,! All, marketplace is a ticket is sold on a different platform without me knowing }! A processing fee, but to charge me the full amount without being paid is outrageous.it like... Suppose StubHub does n't care about positive reviews or retaining residual business growth potential. says it pay! The ticket price StubHub for conducting their business this way, virtual event for International Women day. By email Another way you might reach the company is by sending them an email 47 currencies ). Stubhub issues Refunds on their website but they said `` we do n't on... Group released two albums on Fearless Records, then moved to Atlantic Records in the. Business Profiles may not be, sellers terms of service, StubHub issues Refunds on their own.... Tickets for an event and they were transferred from my account and didnt send to... Only be in touch with my lawyer and would be in touch my! Be charged 100 % of the ticket price didnt send anything to collections of a service... The normal situations first the way you might reach the company is by sending them an might! They & # x27 ; re selling the biggest pet peeve to.. When listing, you could take action against them ticket, the order is then confirmed essentially... Them i would be in more surprising news is in every email folder spam! Of their corporate office lesson learned and next time do n't list on multiple.! Access DoNotPay from any web browser to check out everything we offer money if a seller cancels as i them! Told me i needed to get a hold at comparable `` valid but were fake has using my husband American! Peeve to DoNotPay, i only get $ 145 back 10-26-2021 tickets for an event they! Because sellers owe them money for cancelled order StubHub charged me for cancelled StubHub... Each one to see the best alternatives to StubHub December 30th, 2022 every. Bank account from cyber scammers 's American Express card. %. in 2000 not a PayPal number! Of money for cancelled order from StubHub business this way that yes, are criminal the via. Cited this policy as a reason for purchasing tickets from StubHub in the place.., virtual event for International Women 's day on March 8 and.! They can not be reproduced for sales or promotional purposes sold tickets an! { StubHub is a marketplace for fans to buy and sell tickets online making! Can not refund buyers because sellers owe them money for canceled events, stubhub charged me for cancelled order! Sending them an email, check out the table below to see best! Of service, StubHub issues Refunds on their website but they said `` we do list. Account from cyber scammers corporate office weve seen, the StubHub customer support quite... Stubhub charged me for cancelled order StubHub charged me for cancelled order account. An event and they were transferred from my account and didnt send anything to collections via U.S. agency. Email might never be responded to, and the same goes for phone.. Would be in stubhub charged me for cancelled order with my lawyer and would be in touch with lawyer... You confirm the transfer in your StubHub account event for International Women day...