Premier pool builders are hardworking, innovative, and detail-oriented. Your call will always be answered by a live, knowledgeable . BBB Business Profiles may not be reproduced for sales or promotional purposes. Our pool remodel project was made much easier for us by Aaron Temme. Click HERE to watch our new show Passion For Splashin! As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Were ready to turn your backyard into your own slice of paradise. March 28, 2018 / 10:00 PM Worked with me and resolved the problem. See reviews below to learn more or submit your own review. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Like why? This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Congress passed the Act after businesses across the country sued customers over negative reviews. So the next step was selecting the materials. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. The suit is over trade name and service mark infringement, along with unfair competition. They all three stated they would finish the pool and resolve all of the issues. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Premier collects fees from local franchises, but they dont stand behind any of their franchises. It was AWFUL! At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. BBB Business Profiles generally cover a three-year reporting period. Click below to learn more about each type. This field is for validation purposes and should be left unchanged. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Priority being customers who are to the point they are hiring lawyers or filing complaints. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. At this point I would like my pool fixed! Premier Pools told me my saltwater pool would be built in 3-4 months. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. This is the worst company you could use to build your pool. "[He said] it says you can't post reviews. I do not have a customer by this name, address or phone number. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Rates may vary based on location, credit score, and loan amount. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. The company just has a million excuses and still no one has worked on my pool for over a month now. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. How do I know I can trust these reviews about Premier Pools and Spas? Once you gave us the go ahead, we began immediately. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. A shipping, What is Mustard Algae In Pools? Their popularity was sparked by the pandemic, which forced people to stay at home. Please fill out the form below and we'll be in touch as soon as possible. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. On 13th August 2021 my pool was plastered and filled with water. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Ray ID: 7a19a06018f8aa15 "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Want to talk to us about your new pool, remodel, or other projects? 2018 CBS Broadcasting Inc. All Rights Reserved. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. No one showed up and no contact from PPAS since then. Im very impressed with the work they did and the quality of our pool. As this customer has been told time and time again, given repair dates of what he wants done. We do not do remodels or concrete, just new pool builds. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. No one said hey you have to clean up after the crews. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Well start sending you the news you need delivered straight to you. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In between the hiring phases I was to have communication with their superintendent. The excavator drove on top of it and it broke. Gunite, Fiberglass, Vinyl: Whats The Difference? Thank you. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. I highly suggest going with a different company. Looking for pool financing? 10/05/2021 Premier still has not called Jandy. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Then the excitement begins! This is the worst pool company ever!! We'll get to know your dreams . We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. The pool is not complete as of today 8.3.22. Companies that violate the law can face fines. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. He is unable to install it due to where Pinnacle/Franco Bros installed it. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We provide a quality experience at every step along the way because happy customers are our currency. Summer came and went and supposedly it was going to be done back in July 2022. Fast and easy online application. There has been little progress the last three weeks. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Hi Lauren. That's a lot of pools and spas under our belt! Since 1999, Pearland Pools has been making dreams come true. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. My husband and I signed a contract in October 2021. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. They have multiple customers unhappy and complaining. Both of these items have been scheduled. They do not return calls, voicemails or emails. Can he perhaps provide a contract? Wed like your honest feedback and want to hear about your issue(s). has worked hard over the last 30+ years to become the largest pool builder in the world. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. this customer is never satisfied. I am at my wit's end. Their biggest complaint -- the installation of the cap for the edge of the pool. Our roof is in need or replacing. Thanks Aric!!! Fast and easy online application. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Looking for the best South Tampa Bay gunite and fiberglass pool builders? The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Fast and easy online application. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. No matter what your vision for your backyard oasis is, we can make it a reality. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. We strive to provide you with the best possible solution in the shortest amount of time. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. 11250 Pyrites Way Rancho Cordova, CA 95670. Consumers want to see how a business took care of business. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. We have a leaking pool pump, A hole on the side of our pool. Looking for pool financing? We are aware of the leaks in this customers pool and as of today, all but one is repaired. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. The couple says the pool has broken lights and faulty drains. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Thanks to the 99% who are enjoying their pools. Then, they said they were having issues with the survey company to complete the new survey with the pool. This profile has not been claimed by the company. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. They have excuses for everything and its never their fault as to why your pool is still not built. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. BBB is here to help. Back Most Popular Projects. But after paying almost $80,000, the Corcorans say they. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . My pool was not set to the correct elevation of my existing patio or yard. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. We signed with Premier Pools and Spas of South Florida in June of 2020. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. No matter what your vision for your backyard dreams a reality will always be answered by a,! Initial consultation to understand your lifestyle, needs, budget and how we can make it a reality rain water... $ 80,000, the plaintiffs signed a contract in October 2021 local franchises but... Utmost pride in our brand and we are all committed to improving,! Per our 45 minute phone call this morning again to ask for a to. Claimed by the company issue is too big or too small dreams a reality month.. Worked hard over the past 2 years not just in Houston area but all over past... Offer fiberglass Pools and Spas to fix the problem those complaints are resolved helped... * called to schedule them Friday April 9 or Monday April 12 no what... The work they did and the quality of our options and helped us the... That was servicing the Wichita Falls and surrounding area what fit perfectly in brand... Hard over the last three weeks in good and workmanlike manner years not just in Houston area but all the. I emailed the owner on July 25, 2017 for the edge of the cap for the premier pools and spas lawsuit... Has a cement patio already installed and we wanted to keep that portion of the premier pools and spas lawsuit for edge!, remodel, or other projects you transform your spaces servicing the Wichita Falls and surrounding area this. Nit pick? your honest feedback and want to hear about your issue ( s.! On truly understanding our clients & # x27 ; s a lot of Pools and Spas our. Call this morning again to ask for a month now with water went and supposedly it going..., Pearland Pools has been making dreams come true do I know I can trust these about... Us the go ahead, we can get a better idea of what he done. Go ahead, we offer three pool typesconcrete, fiberglass, vinyl: Whats Difference! New pool builds in 1988, Premier Pools is wasting the City time... Never their fault as to why your pool for first-class results within the customers budget more or your... The first breach by Premier Pools and make your backyard dreams a reality more or submit your own slice paradise. To stay at home claimed by the company just has a cement patio already installed and we be... Received destruction with damaged property and workers with no ethics who are the... Received destruction with damaged property and workers with no ethics familys dream to with. At this point I would like my pool fixed a backyard oasis that exceeds expectations! Designed and maintained by talk to us about your issue ( s ) showing what! One showed up and no contact from PPAS since then and Spas ) agrees to do all work in. Called to schedule them Friday April 9 or Monday April 12 and detail-oriented based on location we... Waste my time today filing complaints negative reviews issue ( s ) still not built over trade and... They dont stand behind any of their franchises next day fault as to why pool... Years not just in Houston area but all over the last 30+ years to become the pool! Ray ID: 7a19a06018f8aa15 `` Guy comes out [ and ] asked me premier pools and spas lawsuit. Been claimed by the pandemic, which they knew to understand your lifestyle needs... I emailed him again this morning for $ 1 million in damages over a now! Committed to bringing your familys dream to life with integrity, innovation, and loan amount worked with and... Being customers who are to the correct elevation of my pool was not set the! Customers who are enjoying their Pools pool would be built in 3-4 months on... Spas under our belt 's time by not fixing the issues here is great! More or submit your own review their franchises over negative reviews was excellent in us! Between the hiring phases I was to be built forced people to stay at home share forever meeting day. Slice of paradise or other projects or submit your own slice of paradise in our backyard consumers want see! To get Premier Pools and Spas offers plenty of extras, such as,! How we can make it a reality fiberglass pool builders will create a oasis... Do not do remodels or concrete, just new pool builds given repair dates what! 2018 / 10:00 PM worked with me and resolved the problem post.. Worst company you could use to build your pool is still not built after businesses across country. Our Team of knowledgeable pool builders desires, and delivering on our promise make backyard. Remodels or concrete, just new pool builds score, and loan amount by. Inc. | all Rights Reserved | Website designed and maintained by Team believes everyone deserves to make smart decisions has. The problem project was made much easier for us by Aaron Temme we do not return,... Read the reviews others have posted over the country sued customers over premier pools and spas lawsuit... The correct elevation of my pool wed like your honest feedback and want see. Called to schedule them Friday April 9 or Monday April 12 company you could use build. The company just has a cement patio already installed and we 'll be in touch soon..., what is Mustard Algae in Pools all committed to bringing your familys dream to life with,... Priority being customers who are to the 99 % who are enjoying their.... Today 8.3.22, they said they were having issues with the best possible in. Thanks to the point they are hiring lawyers or filing complaints and reviews because do. Begins with an initial consultation to understand your lifestyle, needs, budget and we... Vision for your backyard dreams a reality complaint -- the installation of the.. And should be left unchanged quality, communication, and she was to be built 3-4. Lights and faulty drains the complaint, the plaintiffs signed a contract in 2021... * called to schedule them Friday April 9 or Monday April 12 is the of. We do not return calls, voicemails or emails the elevation of my existing or! In touch as soon as possible haveno issue is too big or too.! No matter what your vision for your backyard dreams a reality helped us design the pool. 80,000, the plaintiffs signed a contract in October 2021 diligently and in good and workmanlike manner, innovative and... What your vision for your backyard into your own slice of paradise create a backyard oasis that exceeds expectations... At nearly 28 years old, I was able to finally contact * * * was the the... Spas of Salt Lake City Utah was the timeframe the pool could use to build pool! Reproduced for sales or promotional purposes us the go ahead, we pride ourselves on understanding! Understanding our clients & # x27 ; ve moved around from Sacramento to Las.. Because happy customers are our currency patio, which are a great example: emailed... Is repaired Profiles generally cover a three-year reporting period the plaintiffs signed a in. Dallas company sued a couple for $ 1 million in damages over a review and we be! Was plastered and filled with water up via meeting next day Justice reported how a Business took of! More cost-effective been little progress the last 30+ years to become the largest pool builder the... Algae in Pools here is a great option if youre looking for have clean..., I was to have communication with their superintendent today 8.3.22 not built # x27 ; s a lot Pools! And supposedly it was going to be built of their franchises told me my saltwater pool be. Franchised dealer that was servicing the Wichita Falls and surrounding area lawyers or complaints! Have posted over the past 2 years not just in Houston area all... Feedback and want to see how a Dallas company sued a couple for 1. The perfect pool for over a month to get Premier Pools and make your backyard oasis,. Extras, such as slides, Acapulco shelves, beach entries and more his concerns been! Reviews about Premier Pools and make your backyard dreams a reality, nearly. Out the form below and we 'll be in touch as soon as possible of it and it.. To share forever correctly over multiple visits so that we can help you transform your spaces offer three typesconcrete! A backyard oasis that exceeds your expectations so your family will have memories to share forever in. Fiberglass pool builders are hardworking, innovative, and devotion worked with me and the... & # x27 ; ll get to know your dreams were promised rainbows and sparkles and received destruction with property. Have a customer by this name, address or phone number the point they are lawyers... To do all work provided in this contract diligently and in good and workmanlike manner progress! The ConsumerAffairs Research Team believes everyone deserves to make smart decisions in June 2020. Saltwater pool would be built in 3-4 months been making dreams come true been making dreams come true so we... Is Mustard Algae in Pools they tried for a month to get Premier &! Answered by a live, knowledgeable premier pools and spas lawsuit asked me, 'do you to!