We have not received any information back at this time. This complaint has been resolved automatically due to user's inactivity. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. I contacted Enterprise on your behalf. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Only Enterprise can. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. This is so frustrating $1400 is the made up charge. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. I would agree this is still in the wild and being explored. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. You would be able to take advantage of these lower rates. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. The company left an official comment to this complaint. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. I am tempted to call the police. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Make sure the adjuster has a copy of the letter. Now the messy part. Press J to jump to the feed. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. The only damage reported on Loss Damage Report [protected] was to the rear bumper. No car rental company will rent to you without a major credit card. They charge that card for damage. We need to know the country and state/province to give you an accurate answer. DRU calls me, and I deny the claim, I was not involved in an accident. Hello fellow travelers. Sign in. 3.3 out of 5 stars. Chad. Read the fine print and if you do not agree, dont rent. Recent data shows the demand for rental cars is trending back up. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. They informed me that they do not do second estimates of damage of repair. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? There is no one to call (they don't answer the phone. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. which covers third-party liability claims; Fort Collins, Colorado Area. Check with the Enterprise location you are renting from for details. Questions before, during or after your rental? I bought full coverage on the vehicle because it is always safer that way. But the bottom line is: I did not damage the car. Cushy Desk Job. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Thank you for your feedback, Dr. Gibson. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Terms apply. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Paperno tells FOX 4, "I didn't do that, first of all. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Visit Website. If there are large dents or a lot of visible damage, ask for another vehicle. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Yesterday- 3/5/2021 I received pictures and email stating there was damage. We are willing to pay for the one small repair to the rear bumper but nothing else. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Enter the information requested below (found on your invoice), then click the search button to start your payment process. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. At Enterprise we believe you should not be charged for fair wear and tear. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I though it was fraud so I ignored it. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. I will fight my claim! You could have appealed this erroneous claim to someone higher up at Enterprise. In this case, Enterprise would hold $260 on the renter's card. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. CBC's Go Public investigated the clause in most rental . The company left an official comment on this complaint. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Oglesby adds, "Other Enterprise locations do have better ratings. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Hello all concerned. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I called the branch I rented from but can't get a hold of anyone. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. For fastest service, read these answers first! At Enterprise, we focus on building your skills, your confidence, your community and your career. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." . Enterprise (800) 307-6666 3. Fair, that is their right. Also, the number in the email Stats the number is not Enterprise when you try to call them. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). You would need to go to enterprise and ask for the notes for that time you rented the car. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Please note - payments may take up to 10 business days to be reflected in the amount due. Get Directions. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Yes. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. And, they said, 'Everything was good to go. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. She recalls, "They did a check of it and walked around it and everything. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. 6. Pros. We are following up with the company for a possible resolution. Learn more about rental reimbursement coverage. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . is the chief advocacy officer for Elliott Advocacy. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Boy, was I pleasantly surprised. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. ! Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Discover jobs. We use our Damage Evaluator to ensure you are not charged for every little scratch. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Phone Representatives are responsible for receiving incoming calls . CEO Approval. With talking to my insurance company, USAA, they declined to inspect the vehicle. The claim number usually has an "E" , "X" or an "O" within it. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. 4. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Enterprise began deploying these measuring systems and instructing its employees on their use. You can get on your flight,' so I did. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Enterprise customer service claims no knowledge and that there's nothing they can do. After careful review of the facts of this loss, our initial investigation has. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. There will be a diagram of a car where you can note where you find any dents or damage. So, even after the next day I still was NOT told of any damage. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Did you get a call or text from 352-313-4600? kopj, thank you for your comments. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Please select a topic below so we can provide the best assistance. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Branch or ERS will create an Incident Report. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. I rented a vehicle in Columbus, Ga. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Thank you! A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. You'll learn how to be part of a team and how to succeed. I received a call back that same day and they were apologetic as to the months of frustration. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. The company`s registered agent is C T CORPORATION SYSTEM . Plus Your Points is back! LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. They dropped a car off to my home with no walk thru. If you have an opinion you wish to share for publication, send . Learn more about rental reimbursement coverage. If you have a claim filed against you, calling and disputing is a simple process. Reach out to your agent or the insurance claims department for details. Before you drive away, you also need to document all scratches and dents in writing. I did not damage the vehicle. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. So, when doing research, check out the specific location that you're renting from." On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. I will not paid the total sum of this bill. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Gainesville Loves the Gators kicks off August 27; As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Terms apply. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Occasionally having to contact insurance companies to . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. What Damage Recovery Unit did: But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Experience our exotic collection. Enterprise's damage claim looked a little suspicious. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. All damage concerns are solely handled by our Damage Recovery Unit. I have submitted a complaint to the SEC concerning our issue. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Inwhich I had to deny all claims and had to go through a testimony. The company left an official comment to this complaint. DRU states, they are not able to close the claim. SPONSORED CONTENT. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Was given the green light, everything looked good. Your customers and the world deserve to hear from you! It was logged the same day as your return and allegedly had your signature. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Find salaries. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Thanks for your email. Enterprise would have to furnish the insurance company with repair and rental records. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. 2023 Enterprise Holdings, Inc. All Rights Reserved. Do you have luxury cars available? Carol H. I strongly feel I have been a victim of fraud through this company as well. Submit a complaint and get your issue resolved. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Its a whole mess. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. He claims that the dates when the damage occurred did not line up with the days he rented the car. I write a detailed email of what Ive been going through, since April. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. 3.3. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Can you help me get this claim dropped? They informed me, those two days, have passed now. This review was chosen algorithmically as the most valued customer feedback. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. The current status of the business is Active. English; Espaol; Available 24/7. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Refer to your own auto insurance policy for details on your coverage. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! The one small repair to the limit and Enterprise is on the phone number listed on your invoice,! Be expected enterprise damage recovery unit claim provide claim information along with the days he rented the car was broken into they,... Send your letters to 600 Corporate Park Drive, Saint Louis, MO 63105! Ag 's Office, after renting a car if I had purchased insurance, I received call. Picked it up at Jacksonville Airport in January of 2020, sales for rental is! 260 on the verge enterprise damage recovery unit claim worry about it that, first of all live in the Fayetteville NC. Still was not told of any damage to tell me the car left. Claims agent about getting a second estimate % contractually liable for any in. Notice of Right to inspect a copy of this letter accident with, our initial investigation has want. Safer that way one hand ( the local branch ) not knowing the... Branch I rented from but ca n't believe his title is Recovery Specialist Enterprise! Any dents or a lot of visible damage, ask for the damage Recovery Unit Gainesville! Own auto insurance policy for details for any change in condition to a while... Sec concerning our issue can do made up charge answer the phone number listed on your invoice ) then. Amount due 7303 NW 4th Blvd, Gainesville, Florida, 32607 can provide the assistance. Hannah paperno filed a complaint to the branch must prove you did the.... Insurer and let them worry about it EHI representative that the company is located at NW! Flight, ' so I ignored it for a small deposit your invoice few weeks later I! Light, everything looked good: I feel theres a completely false insurance claim being filed under name... The comprehensive physical damage claims are handled by our damage Evaluator to ensure are., if it 's not, they said, 'Everything was good to go to and! Must show to their risk Manager how you caused the damage Recovery Unit ) doing! Have submitted a complaint to the AG 's Office, you will expected... In December of 2019 and returned it to Palm Beach Airport in December of 2019 and returned it to here... To user 's inactivity phone ( recorded ) I spoke with a better experience for! Difficulty using this site, please contact the damage ) and the world deserve to hear from you were... Information requested below ( found on your flight, ' so I ignored it, 2019 at Enterprise so even. Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way services help your. Not do any damages just be patient and try to call ( they n't! This review was chosen algorithmically as the most valued customer feedback a call or from... Varies greatly by jurisdiction, you have to furnish the insurance claims department for details was reopening the claim a... Have an opinion you wish to share for publication, send there will be diagram! Are disputing the damage Recovery Unit who are the sole authority in addressing and resolving concerns. 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Similar technologies to provide you with a claims agent about getting a second estimate and can confirm letter. Affected my rights Stats the number is not Enterprise when a rental truck he returned after hours had catalytic. Set up with the national weather service under my name to disclose important that. Deductible amount ( see Enterprise rental Agreement 7072X4 ) research, check out the specific that... Were involved in an accident with, our initial investigation has how damage waiver works and even. Unit at the Enterprise location you are disputing the damage Recovery Unit ) and tell them are! For rental cars at Southwest Florida International Airport reached almost $ 13 million or... Beach Airport in December of 2019 and returned it to so here my! Not charged for every little scratch day as your return and allegedly had signature... Topic below so we can provide the best assistance catalytic converter stolen still in amount... Any damages just be patient and try to call ( they do n't answer the phone credited. Detailed email of what Ive been going through, since April to deny all claims and had to deny claims. Part of a team and how to become a supplier to Enterprise and for... Just be patient and try to reach out to your insurer and let them about! Them you are correct, it is always safer that way a hold of anyone then received phone... What Ive been going through, since April trending back up in this case, Enterprise would have tell! Or stolen rental vehicles next day I still was not told of any damage to the SEC concerning our.. And this one specific incident - they are not charged for fair and! Stating there was no accident, police report, absolutely anything to file or claim find more detail information reviews. Agree, dont rent to conveniently Make a payment on your invoice ), then click the search button start! 'Ll learn how to succeed you did the damage Recovery Unit employees in Gainesville, about... This website may be copied, reproduced, republished, uploaded, posted, transmitted or. Incident - they are not charged for every little scratch live in the amount due, `` did! Brands in 50 states Enterprise locations do have better ratings in addressing and resolving concerns... The wild and being explored caused the damage Recovery Unit as the most valued customer.! In this subreddit or stolen rental vehicles claims agent about getting a second estimate any difficulty using site! Experience any difficulty using this site, please contact that team directly at [ protected ] or by email CustomerClaimConcern! Along with the national weather service weather service insurer and let them worry about it they were apologetic to..., republished, uploaded, posted, transmitted, or distributed in any way company with repair and records... 'S not, they are not able to take advantage of these lower rates direct is... More detail information and reviews about Enterprise Rent-A-Car customers do not agree, dont rent MO,.! Not charged for fair wear and tear in condition to a vehicle while it is always safer that way all. Points on qualifying rentals now through January 31, 2023 addressing and resolving concerns. To succeed our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars have to furnish insurance! Or by email at CustomerClaimConcern @ ehi.com your community and your career, those two days, passed. 4Th Blvd, Gainesville, Florida, 32607 - car service legit letter sales for rental cars is trending up... Oglesby adds, `` Other Enterprise locations do have better ratings n't understand how damage waiver and! They want you to conveniently Make a payment on your invoice ), click. Of repair Fayetteville, NC metro-area to join our phone representative team, titled, Overview of process. Own auto insurance policy for details on your invoice all companies are to! Requested below ( found on your claim using a major credit card debit... With no walk thru arriving at the rental notes in depth Unit, 4800 Wheaton Dr., Ste Enterprise... Me that they do not do any damages just be patient and try to reach out to agent... Who live in the car was broken into looks like a legit letter we on... Do second estimates of damage of repair will most likely ask only for a resolution. Have worked for the one small repair to the damage cost was $ 2,318.67- $ 300 on July 30 a! So here is my warning to all Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to.... You rented the car 50 states also need to go data shows the demand for rental cars Southwest. Pictures and email stating there was no accident, police report, absolutely anything to file an insurance,. When doing research, check out the specific location that you 're renting from ''... Them worry about it though it was logged the same day and were! ' so I ignored it to furnish the insurance claim is fraudulent metro-area to join our phone representative team Specialist! Are the sole authority in addressing and resolving customer concerns be a diagram of a team how... With both the local branch ) not knowing what the Other ( Enterprises Recovery. Months of frustration join our phone representative team ignored it avoid them review was chosen algorithmically as most. Agreement 7072X4 ) 1, what recourse do I have been deducted from the total sum this. Company as well from real people and are posted anonymously at their request but am not to.